Spectacular Computer Repair PC Help Forums

Symptoms or Issue:
After a restoration of a .PST file to outlook 2003, there are now two contacts showing up. The address book doesn't work properly. The default contacts has no contacts in it and the secondary has all of the contacts in it. When clicking on the Contacts menu item, it defaults to the contacts that has no contacts in it.

Problem:
One of the issues that causes the outlook to behave this way is when you restore an old outlook file. The restored contacts folder gets inserted into the new contacts folder instead of just the contacts. This then essentially makes it so that you have 2 contacts folders.

Pre-Requisites for Repair:

1. Basic understanding of the Outlook Navigation.

3. Microsoft Outlook 2003.

Warning!!:
Always backup your PST file prior to work with it. If you delete the wrong contacts without backing it up first you will not be able to recover those contacts. If you are not comfortable with his repair then hire a professional.

Notes:

1. For this repair, there is only 1 version. This repair does not require a step by step tutorial: Techinese

2. This article presumes that you have the outlook icon (NOT A SHORTCUT) showing either on your desktop on in your start menu.

3. There are two options for repair.

Beginner Notes:
For this repair, we will be referring to the term "click". Whenever we state the term click, this will always mean a left click. If we want you to right click, we will specify a right click. If we say double click, this means two left clicks.

Techinese Repair:
First Option
Notes:


Second Option

1. Close Outlook

2. Right Click on the Outlook Icon. A menu will appear.

3. Click Properties

4. Click Email Accounts. This will bring up the email accounts window.

5. Under the Directory portion of this window, click View or Change existing directories or address books then click Next.

6. Click on Outlook Address Book and this will highlight.

7. Click Remove.

8. Click Finish

9. Close the windows you are in

10. Open and then Close Outlook

11. Right Click on the Outlook Icon. A menu will appear.

12. Click Properties

13. Click Email Accounts. This will bring up the email accounts window.

14. Under the Directory portion of this window, click Add a new directory or address book then click Next.

15. Click Additional Address Books then click next

16. Select Outlook Address Book then click next

17. Click OK and then close these windows again.

18. Open Microsoft Outlook

19. Bring up the Contacts menu

20. Right click on Contacts. A menu will appear.

21. Click on Properties

22. Click on the Outlook Address Book tab

23. Check the box that reads Show this folder as an email address book

23. Click OK

This issue should now be resolved.